“You’ve just qualified for our ₦1,000,000 monthly customer promo.” Click below to fill out the form and claim your prize money.” 

Receiving an email or SMS alert like this on a random Friday evening can no doubt spark your curiosity. This can lead to making a costly financial mistake, such as releasing your personal banking details to the wrong hands (scammers).

Fraudsters are always looking for ways to trick you into giving up your money. Sometimes they’ll send fake deposits and ask you to return the funds, or even pretend to be bank staff, so you’ll share personal details.

In 2024 alone, financial institutions reported over 70,000 cases of financial scams, resulting in a whopping loss of ₦52.26 billion due to fraud. This is why, at Monieppot, we don’t just give you the tools to bank effectively, but also ensure you’re safe while doing so.

In this post, we’ll show you common fraud tricks and give you easy steps to stay one step ahead. Because when you’re informed, you’re protected.

Common Tricks Fraudsters Use (and How to Spot Them)

1. Fake Deposits

This is one of the oldest tricks in the book. Fraudsters send you money, then rush you to “refund” it to another account.

What to do: Always double-check unexpected credits, especially large ones. If you are in doubt, please reach out to Moniepoint Support before taking any action.

2. Phishing Links and Emails

You might get an email or SMS that looks like it’s from your bank, asking you to click a link or download an attachment. That’s a trap.

What to do: Never click on suspicious links or open attachments. Always log in directly from your Moniepoint app or official website.

3. Impersonation

Fraudsters often pose as bank staff, government officials, or even “customer support.” They’ll sound convincing, but don’t fall for it.

What to do: Remember, Moniepoint will never initiate chats with you or ask for your PIN, OTP, password, or screenshots. If anyone does, it’s fraud.

Golden Rules to Stay Safe from Fraud

1. Keep your Details Private

Your PIN, NIN, BVN, OTP (One-Time Password), or login details are personal keys to your account. Our staff at Moniepoint will never request this information by phone, SMS, social media, or email.

2. Secure your Phone

Think of your phone as your wallet. If it’s not locked, it’s vulnerable. Always use a strong screen lock and keep your Moniepoint app locked and updated to receive the latest security features, such as biometric authentication.

3. Use Strong Passwords

Simple codes, such as “1234” or birthdays, are the first things fraudsters try. Go for a strong mix of numbers, letters, and symbols, something only you can remember.

4. Public Wi-Fi Caution

Avoid making financial transactions or accessing sensitive information over public Wi-Fi; hackers can easily snoop on those networks.

5. Always Verify

If you receive a suspicious call, SMS, email, or WhatsApp message about your account, pause. Don’t click, don’t share, don’t panic. Confirm directly with Moniepoint’s official fraud customer support email or phone number: +234 201 888 9990 before taking any action.

What To Do If You Suspect Fraud

Fraudsters moves fast, so the earlier you act, the safer your money is. Here’s what to do immediately:

1. Use USSD to Report Fraud

Simply dial *5573*911# → Select “Report Fraud.”

You’ll instantly see Moniepoint’s fraud desk contacts: [email protected] and 02018889990.

(Note: this menu won’t alert us directly; you’ll need to reach out using the details provided.)

2. Contact Moniepoint Support

Contact us on our official support lines or email the fraud desk immediately. Our team will guide you on the next steps to keep your account secure.

3. Remember How We Operate

• Moniepoint will never initiate a chat with you, whether on WhatsApp, social media, or anywhere else.

• Any chat you start with us is valid for 24 hours only; after that, we’ll never reopen or start the conversation.

• We will never ask for login screenshots, your PIN, OTP, BVN, NIN, or any sensitive details.

4. When in Doubt, Verify

If you get a message, call, or email that feels suspicious, don’t engage. Instead, reach out directly through Moniepoint’s official support channels. It’s always better to confirm than to fall for a trick.

Taking these steps ensures your funds stay safe and you stay in control.

Final Words

At Moniepoint, your security is always our top priority. Every feature, every update, every support channel is designed to put you in control of your money.

Stay alert. If you ever notice anything suspicious, report it immediately. And don’t keep this knowledge to yourself, share it with friends, family, and colleagues so more people can stay protected.

Because at the end of the day, Moniepoint is made for your progress.